Privacy Policy

1. Introduction

This Privacy Policy applies to all users of the ino77 platform, including visitors to our website and registered account holders. We are dedicated to maintaining the confidentiality and security of your personal information in accordance with international data protection standards and best practices in the online gaming industry.

ino77 operates as an online entertainment platform serving the Indonesian market. We recognize that privacy is paramount in the digital age, and we have implemented comprehensive technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse.

2. Information We Collect

To provide our services effectively and comply with regulatory requirements, ino77 collects various types of information from our users. The data we collect falls into the following categories:

2.1 Personal Identification Information

When you register an account with ino77, we collect personal details necessary to verify your identity and ensure account security:

• Full legal name as it appears on your government-issued identification
• Date of birth to verify that you meet the minimum age requirement of 21 years
• Residential address including street, city, postal code, and country
• Email address for account communications and notifications
• Mobile phone number for account verification and customer support
• Government-issued identification documents (KTP, passport) for KYC verification
• Proof of address documents such as utility bills or bank statements
• Selfie photographs holding identification for authentication purposes

2.2 Financial Information

To process deposits and withdrawals, we collect financial data related to your payment methods:

• Bank account details including account holder name, account number, and bank name (BCA, BRI, BNI, Mandiri, or other Indonesian banks)
• E-wallet account information for OVO, DANA, GoPay, ShopeePay, or LinkAja
• Transaction history including deposit amounts, withdrawal amounts, and timestamps
• Payment method verification documents as required for security purposes

2.3 Gaming Activity Data

We monitor and record your gaming activity to improve our services, detect fraud, and support responsible gaming initiatives:

• Betting history including game types, stake amounts, outcomes, and timestamps
• Game preferences and playing patterns
• Bonus usage and promotional participation
• Session duration and frequency of play
• Win and loss statistics

2.4 Technical and Usage Data

When you access ino77, we automatically collect technical information to optimize platform performance and security:

• IP address and geolocation data to verify your location within Indonesia
• Device information including device type, operating system, and browser type
• Login timestamps and access logs
• Cookies and similar tracking technologies (see Section 8 for details)
• Pages viewed, links clicked, and navigation patterns on our website

2.5 Communication Records

To maintain service quality and resolve disputes, we retain records of all communications between you and ino77:

• Live chat transcripts with customer support agents
• Email correspondence sent to or received from [email protected]
• WhatsApp messages exchanged with our support team
• Phone call recordings where legally permissible and with your consent
• Feedback, complaints, and inquiry submissions

3. How We Use Your Information

ino77 uses the collected information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your player account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to sports betting, casino games, and lottery products
• Managing bonuses, promotions, and VIP program benefits
• Responding to customer support inquiries and resolving disputes

3.2 Security and Fraud Prevention

• Verifying your identity to prevent underage gambling and identity theft
• Detecting and preventing fraudulent activities, money laundering, and collusion
• Monitoring for irregular betting patterns and bonus abuse
• Protecting against unauthorized account access and cyber attacks
• Complying with anti-money laundering (AML) and Know Your Customer (KYC) regulations

3.3 Legal Compliance

• Meeting regulatory requirements and licensing obligations
• Responding to legal requests from law enforcement or government authorities
• Enforcing our Terms & Conditions and other policies
• Maintaining records for audit and dispute resolution purposes

3.4 Service Improvement and Personalization

• Analyzing usage patterns to optimize platform performance and user experience
• Personalizing content, game recommendations, and promotional offers based on your preferences
• Conducting market research and gathering feedback to improve our services
• Developing new features and products tailored to Indonesian players

3.5 Marketing and Communications

• Sending promotional emails about bonuses, tournaments, and special offers
• Notifying you of important account updates, policy changes, and security alerts
• Providing customer support and responding to your inquiries
• Delivering transactional notifications such as deposit confirmations and withdrawal approvals

You may opt out of marketing communications at any time by contacting customer support or using the unsubscribe link in our emails. Please note that you cannot opt out of essential transactional and security-related communications.

3.6 Responsible Gaming

• Monitoring play patterns to identify potential problem gambling behavior
• Implementing deposit limits, loss limits, and self-exclusion requests
• Providing reality-check reminders and session time notifications
• Offering support resources and referrals to counseling services when needed

4. Data Sharing and Disclosure

ino77 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data in the following limited circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our platform. These partners have access to your data only to the extent necessary to perform their functions and are contractually obligated to maintain confidentiality:

• Payment processors for Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay, ShopeePay) to facilitate deposits and withdrawals
• Gaming software providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt) to deliver casino games and live dealer experiences
• Identity verification services to conduct KYC checks and authenticate documents
• Cloud hosting providers for secure data storage and platform infrastructure
• Customer support software vendors to manage live chat and ticketing systems
• Analytics and marketing platforms to measure campaign effectiveness and user engagement

4.2 Legal and Regulatory Obligations

We may disclose your information when required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal processes, court orders, or government requests
• Cooperate with law enforcement investigations
• Enforce our Terms & Conditions and protect our legal rights
• Prevent fraud, security breaches, or other illegal activities
• Protect the safety and security of our users and the public

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other parties when you explicitly provide consent for such disclosure, such as when participating in joint promotions or tournaments with partner brands.

5. Data Security Measures

ino77 employs industry-leading security technologies and organizational practices to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit Secure Socket Layer (SSL) technology, the same standard used by banks and financial institutions.
• Secure Data Storage: Personal information is stored on encrypted servers located in secure data centers with restricted physical access, environmental controls, and 24/7 monitoring.
• Access Controls: We implement strict role-based access controls ensuring that only authorized personnel with legitimate business needs can access your data.
• Regular Security Audits: Our systems undergo regular penetration testing and vulnerability assessments by independent security experts.
• Employee Training: All ino77 staff receive mandatory training on data protection, confidentiality, and security best practices.
• Fraud Detection Systems: We deploy advanced monitoring tools to detect and prevent fraudulent transactions and unauthorized account access in real-time.
• Two-Factor Authentication: Players can enable additional account security through two-factor authentication (2FA) options.

While we strive to protect your data using reasonable security measures, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect any unauthorized access to your account.

6. Data Retention

ino77 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory obligations:

• Active Accounts: While your account remains active, we retain all account information, transaction history, and gaming activity data.
• Closed Accounts: After account closure, we retain essential information for a minimum of 5 years to comply with anti-money laundering regulations, resolve disputes, and maintain audit trails.
• Financial Records: Transaction records and financial data are retained for 7 years in accordance with accounting and tax regulations.
• Marketing Data: If you opt out of marketing communications, we will retain your contact information on a suppression list to ensure we do not contact you again.
• Technical Logs: Server logs and IP addresses are typically retained for 90 days unless required for ongoing investigations or legal proceedings.

After the applicable retention period expires, we securely delete or anonymize your personal information so that it can no longer identify you.

7. Your Privacy Rights

As an ino77 user, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of all personal data we hold about you.
• Right to Rectification: You can update or correct inaccurate information through your account settings or by contacting customer support.
• Right to Erasure: You may request deletion of your data after account closure, subject to our legal retention obligations.
• Right to Restrict Processing: You can request that we limit how we use your data in certain circumstances.
• Right to Data Portability: You may request your data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You can object to processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where we rely on your consent to process data, you may withdraw that consent at any time.

To exercise any of these rights, please contact our privacy team at [email protected] with your account details and specific request. We will respond within 30 days and may require additional information to verify your identity before processing your request.

8. Cookies and Tracking Technologies

ino77 uses cookies, web beacons, and similar tracking technologies to enhance your user experience and analyze platform usage. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and improve site functionality.

We use the following types of cookies:

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic site functionality, account login, and security	Session or until logout
Performance Cookies	Collect anonymous usage statistics to improve platform performance	Up to 2 years
Functional Cookies	Remember your preferences, language settings, and customizations	Up to 1 year
Marketing Cookies	Track campaign effectiveness and deliver personalized promotions	Up to 1 year

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our platform. Essential cookies cannot be disabled as they are necessary for the site to function.

9. Third-Party Links

Our website may contain links to third-party websites, including game provider sites and payment processor pages. ino77 is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by ino77 directly.

10. Children's Privacy

ino77 services are intended exclusively for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the legal gambling age. If you are under 21, you are prohibited from registering an account or using our services. If we discover that we have inadvertently collected data from a minor, we will immediately delete such information and close the associated account.

Parents or guardians who believe their child has provided personal information to ino77 should contact us immediately at [email protected] so we can take appropriate action.

11. International Data Transfers

ino77 primarily serves players in Indonesia, and your data is stored on servers located in secure data centers that may be situated in different jurisdictions. When we transfer data internationally, we ensure that adequate safeguards are in place to protect your information in accordance with international data protection standards.

12. Changes to This Privacy Policy

ino77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make material changes, we will notify you by email and post a prominent notice on our website at least 30 days before the changes take effect.

The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of ino77 services after policy changes become effective constitutes your acceptance of the revised Privacy Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our dedicated privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 through our platform
• WhatsApp: +62 812 3456 7890

We take all privacy inquiries seriously and will respond to your request within 30 days. Our Indonesian-speaking support team is available around the clock to assist you with any privacy-related questions or concerns.